This textbook offers a fully integrated approach to the theory and practice of service managemen...

First published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.

As the twenty-first century begins, significant changes are occurring in the way that services an...

This book is the latest publication reporting the results of a series of workplace surveys conduc...

Police officers in America shoot thousands of civilians each year. This book, though not a total ...

Design is central to every service or good produced, sold and consumed. Manufacturing and service...

We are now living through a period of knowledge capitalism in which, as Castells put it, 'the act...

This scarce antiquarian book is a facsimile reprint of the original. Due to its age, it may conta...

The most pressing problems facing humanity today - over-population, energy shortages, climate cha...

The last thirty years have seen the world of work transformed in Britain. Manufacturing and natio...

This scarce antiquarian book is a facsimile reprint of the original. Due to its age, it may conta...

Design is central to every service or good produced, sold and consumed. Manufacturing and service...